Customer care is an integral part of the services that we provide and we are proud to hold the Customer Service Excellence® standard. Our customer service standards set out what you can expect from us.
We are committed to providing a service which is friendly, helpful and responsive to your needs and we will do everything reasonably possible to ensure the reliability of our services.
You can expect our staff to be courteous, respectful and considerate at all times, and to respond to your enquiries promptly and efficiently.
You can help us to accomplish this by treating our staff and fellow customers with respect and courtesy.
- Small class sizes in a city centre location
- 90% of our customers rate us as good or excellent
- We have extensive experience with local, national and international businesses
Customer Service Excellence® standard
We are committed to providing a service which is welcoming, reliable and exceeds our customers’ expectations.
You can be confident that your experience of working with us will be positive and friendly.
We are very proud to hold the Customer Service Excellence® standard. In November 2022, we were awarded additional 'Compliance Plus' awards for our continued world class customer case, bringing our total to 23. Backed by the Cabinet Office, the Customer Service Excellence® standard recognises organisations that truly put their customers at the core of what they do.
We were also presented with the 2021 Customer Service Excellence® award for 'maintaining a customer focused organisation', recognising the work we've done to adapt our services and support learning, particularly during COVID-19.